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Archive by tag: CommunicationReturn
Sorry can be difficult even when you’re wrong. From apologizing to an employee you've overlooked, a customer who didn't have a good experience or a public relations snafu, the need for a business apology is bound to happen.  Before the internet, if you had an issue, you could write a letter or make a phone call. That complaint might be addressed by customer service on their schedule. Today, social media allows a forum to voice complaints to potentially thousands of people without con...
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Would you trust the care of your loved one to someone who didn’t like you very much? If you have disengaged employees you might be doing just that. It is impossible for a disengaged employee to provide excellent customer service...
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Becoming a member offers you and your business many valuable benefits to your business.

Connect - opportunities for local businesses to connect for new mutually beneficial business opportunities.

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